Global Hosts Accommodation Agency

Terms and Conditions

Late Reservations

Guests giving only a few days notice of arrival, may be offered alternative accommodation, the correct accommodation will given as soon as it becomes available. Payments must be received in full before arrival.

Payment and Cancellation

All payments are invoiced in UK pound sterling and must be paid in UK pound sterling. All bank charges that are incurred must be paid for by the guest. The receiving banks charges are much higher and if not paid these would have to be charged to your outstanding total.
An administration fee of £30 (thirty pounds) is charged for all reservations of 4 weeks and under. An accommodation deposit of £70.00 (seventy pounds) is payable in advance.
If you have given less than two weeks notice of your arrival then you will have to pay for any accommodation reserved up to the first four weeks.
Accommodation documents will be released only when the deposits are paid and cleared through the bank.
The Deposit and administration fee are not refundable or transferable on cancellation. All out standing moneys must be paid two weeks before arrival to the accommodation, otherwise accommodation will be cancelled and deposits forfeited (late applicants will have to pay immediately).
All reservations accepted will forfeit money paid for the first four weeks accommodation if they:
1. Decide to leave the host family within the first four weeks with out requesting or taking alternative accommodation from Global Hosts.
  If you are unhappy with your accommodation or it does not meet with your requirements do not move out; inform Global Hosts and we will offer immediate alternatives.
2. Fail to arrive to the host family, with out good cause for doing so.
3. Cancel the accommodation offer after the address has been released, with out good cause for doing so (you can postpone your arrival with seven days notice to Global Hosts to a later date without incurring any charges).
All other departures made after this period will require a weeks notice to Global Hosts and not the family.
An administration charge of £40 (forty pounds) will be payable for all refunds, any bank charges incurred will be paid by the receiving bank.

Home Stay and Behaviour

All twin and double rooms are based on more than one person sharing. If you request this type of accommodation, you will share a room with another guest with similar requirements.
All damages and breakages caused by the guest must be paid for by the guest directly.
Students must not pay the family directly, the families do not accept cash payments, this breaks the terms and conditions set out for the family, and stops any confusion that may arise at a later date.
Global Hosts must be informed in good time of students who wish to extend the home stay accommodation otherwise the student may have to move out. Do not book directly with host family as other students may already be allocated to the family.
Students should take out their own insurance policies on their personal property, i.e. laptops, jewellery and other expensive items; as these may not be covered under the host families insurance policies.
Reasonable behaviour is expected at all times during your stay with the host family accommodation. Global Hosts reserves the right to remove any guest whose conduct is unsatisfactory. Refunds or alternate accommodation will be offered at the discretion of the Director.
Global Hosts acts in good faith and will not be held responsible for acts or defaults caused by third parties.

Airport Transfers

The drivers will wait 2 hours & 30 minutes after the flight has landed. If the driver has to wait longer, the guest will have to pay the driver directly £5.00 per 30 minutes for his parking fees.
If you are having problems at the airport in immigration or health, please let Global Hosts know on the emergency number. We can delay the driver arriving or leaving.
If your flight has been cancelled, over booked or delayed; please get in touch with Global Hosts as soon as possible, we will TRY to rearrange the transfer.
If the driver at the airport does not meet the guest, the guest will still be liable for the transfer fee, if the driver has proof of attendance at the airport and the guest does not inform Global Hosts of the delay.

EMERGENCY TRANSFER NUMBERS:
Shirley: +44 (0) 7712 18 38 49